Do you need information about using Office 365? Browse the FAQ page below!
1. How do I set up my email account on my phone or other device?
If you would like to set up your work email account on your Apple or Android device, these directions should be helpful.
2. How can I tell whether I am using a Windows 7, Windows 8, or Windows XP computer?
Minimize or close everything that is open on your computer so that you can view the computer's desktop. You should have a blue desktop with the SDNC logo that says "One District, Team, Mission." In the bottom-right corner of the desktop is a list in white font that says, "Host Name, IP Address, Memory, CPU, OS Version, and Service Pack." Listed beside "OS Version" is the type of computer (Windows 7, 8 or XP) that you are using.
3. Am I supposed to be using Microsoft Office 2010 or 2013?
If you have a Windows 7 or Windows 8 computer or tablet, you should have Microsoft Office 2013. If you have a Windows XP computer, you should be using Office 2010.
4. What do I do if I'm using the wrong version of Office?
First, uninstall the wrong version of Microsoft Office (Control Panel > Programs/Programs and Features > Click on the wrong version and click "Uninstall"). Next, restart the computer when prompted. Lastly, install the correct version (Technology Support folder on your desktop > Double-click on the correct version).
5. When I log in to the online version of my email account, I don't see anything except for an empty page. What am I doing wrong?
After you log in to your email account (NHS > "School Email" under "Teacher Resources"), click on "Outlook" at the top of the page to view your email inbox and "SkyDrive" to view the files you've saved to SkyDrive and to use Microsoft Word, Power Point, and Excel.
6. How do I set up my email on my desktop if I have a Windows 7 or Windows 8 computer or tablet?
Follow these directions.
7. How do I set up my email on my desktop if I have a Windows XP computer?
These directions will help.
8. How do I set up and use groups in the desktop version of Office 365?
To set up a group, go to the Home tab > New Items > More Items > Contact Group. Name the group, add members from the address book, and click on "Save and Close." To use a group you created, open a new email and click on "To." Under Address Book, click on "Contacts," "To," and "OK." To use a group the district created, open a new email and click on "To." Type "DG" and click on "Go." Click on the name of the group you want to contact (ie: DG_NBHS_All Staff), "To," and "OK."
9. How do I use a signature in the desktop version of Office 365?
To set up a signature, go to the File tab > Options > Mail > Signatures > New. Name the signature (ie: "Default"), click on "OK," and type what you want your signature to include. In the top-right corner of this box, change both New Messages and Replies/Forwards to the name of the signature you just created, and then click "OK."
10. I want to adjust the number of email lines I can preview. How do I do that?
Go to the View tab > Message Preview. Select the number of lines you wish to view in the mailbox column.
11. How do I add the Outlook icon to my taskbar?
12. Why aren't my emails sending?
If you are sending emails and getting deliverable emails back, please follow these steps:
13. How do I include a "Read Receipt" with my outgoing emails?
Open a new email and go to Options. Click in the box beside "Request a Read Receipt."
14. I still don't understand how to use Office 365 on my Windows 7 or 8 computer desktop. How can I understand it better?
Browse these resources and submit any questions you still have at the bottom of this page.
15. I still don't understand how to use Office 365 on my Windows XP computer desktop. How can I understand it better?
Browse these resources and submit any questions you still have at the bottom of this page.
16. I still don't understand how to use Office 365 online. How can I understand it better?
Browse these resources and submit any questions you still have at the bottom of this page.
If you would like to set up your work email account on your Apple or Android device, these directions should be helpful.
2. How can I tell whether I am using a Windows 7, Windows 8, or Windows XP computer?
Minimize or close everything that is open on your computer so that you can view the computer's desktop. You should have a blue desktop with the SDNC logo that says "One District, Team, Mission." In the bottom-right corner of the desktop is a list in white font that says, "Host Name, IP Address, Memory, CPU, OS Version, and Service Pack." Listed beside "OS Version" is the type of computer (Windows 7, 8 or XP) that you are using.
3. Am I supposed to be using Microsoft Office 2010 or 2013?
If you have a Windows 7 or Windows 8 computer or tablet, you should have Microsoft Office 2013. If you have a Windows XP computer, you should be using Office 2010.
4. What do I do if I'm using the wrong version of Office?
First, uninstall the wrong version of Microsoft Office (Control Panel > Programs/Programs and Features > Click on the wrong version and click "Uninstall"). Next, restart the computer when prompted. Lastly, install the correct version (Technology Support folder on your desktop > Double-click on the correct version).
5. When I log in to the online version of my email account, I don't see anything except for an empty page. What am I doing wrong?
After you log in to your email account (NHS > "School Email" under "Teacher Resources"), click on "Outlook" at the top of the page to view your email inbox and "SkyDrive" to view the files you've saved to SkyDrive and to use Microsoft Word, Power Point, and Excel.
6. How do I set up my email on my desktop if I have a Windows 7 or Windows 8 computer or tablet?
Follow these directions.
7. How do I set up my email on my desktop if I have a Windows XP computer?
These directions will help.
8. How do I set up and use groups in the desktop version of Office 365?
To set up a group, go to the Home tab > New Items > More Items > Contact Group. Name the group, add members from the address book, and click on "Save and Close." To use a group you created, open a new email and click on "To." Under Address Book, click on "Contacts," "To," and "OK." To use a group the district created, open a new email and click on "To." Type "DG" and click on "Go." Click on the name of the group you want to contact (ie: DG_NBHS_All Staff), "To," and "OK."
9. How do I use a signature in the desktop version of Office 365?
To set up a signature, go to the File tab > Options > Mail > Signatures > New. Name the signature (ie: "Default"), click on "OK," and type what you want your signature to include. In the top-right corner of this box, change both New Messages and Replies/Forwards to the name of the signature you just created, and then click "OK."
10. I want to adjust the number of email lines I can preview. How do I do that?
Go to the View tab > Message Preview. Select the number of lines you wish to view in the mailbox column.
11. How do I add the Outlook icon to my taskbar?
- If you are using a Windows 7 or Windows 8 computer, go to Start > All Programs > Microsoft Office 2013 > Outlook 2013. Once the program is opened, right-click on the icon on the taskbar at the bottom of the screen and click on "Pin this program to taskbar."
- If you are using a Windows XP computer, go to Start > All Programs > Microsoft Office 2010. Right-click on Outlook 2010 and drag it to the taskbar at the bottom of the screen.
12. Why aren't my emails sending?
If you are sending emails and getting deliverable emails back, please follow these steps:
- If you want to send an email to a district employee: Open a new email and click on "To." Search for the person’s name, double-click on the name, and click "OK." (The person's name will show up in the box next to "To:" on the original email.)
- If you want to send an email to someone outside of the district, type out their whole email address.
13. How do I include a "Read Receipt" with my outgoing emails?
Open a new email and go to Options. Click in the box beside "Request a Read Receipt."
14. I still don't understand how to use Office 365 on my Windows 7 or 8 computer desktop. How can I understand it better?
Browse these resources and submit any questions you still have at the bottom of this page.
15. I still don't understand how to use Office 365 on my Windows XP computer desktop. How can I understand it better?
Browse these resources and submit any questions you still have at the bottom of this page.
16. I still don't understand how to use Office 365 online. How can I understand it better?
Browse these resources and submit any questions you still have at the bottom of this page.